This error usually occurs when a passenger has previously scanned and uploaded their passport, which created a profile in the system. If you try to use a different email address than the one originally used with your passport, the system will not recognize the passport and will display this message.

What you can do: If you have used Exempt before, try logging in or completing the form using any other email address you may have used previously. If you cannot remember which email was used, download or open the Exempt App and select “Forgot Password” on the home screen. You can recover your account by scanning your passport. In most cases, one of these steps will resolve the issue.

After completing your Bahamas Digital Arrival Entry Card, a confirmation email is sent to the email address you provided. Open this email and select the “Show QR Code” link. This will display your Entry QR Code. Your QR Code will: Direct you to the correct lane upon arrival at Immigration Be scanned by the Immigration Officer

Yes, you can manually enter your passport information in the form. However, it is recommended to use the Upload Passport option whenever possible. This allows the system to automatically extract your details, helping to reduce potential errors. After uploading, you can review the information and make any necessary corrections before submitting.

You can select the upload passport option under the passenger information section. The system will extract your passport information and populate the necessary fields on the form. It is recommended to lay your passport straight on a flat surface with the picture page facing upward and take a clear and straight image. If any of your passport information appears incorrect in the fields you can manually edit spelling etc. in the fields.

The Bahamas falls in the Eastern Time Zone, and follows Daylight Saving Time.

When entering your store in the 'Purchase from' field, if you don't find it listed, you'll notice a plus sign adjacent to the input field. Clicking on this symbol enables you to add your store to the form.

When you scan your passport, all identifiable information, including your passport number and national insurance number, is encrypted. For enhanced security, your profile will display this sensitive data as asterisks or dots. Upon visiting your profile page, you'll encounter a digital passport symbol featuring a QR code. This QR code serves as a representation of your digital passport for Customs purposes. Customs officials will scan the code to retrieve any necessary information for processing your customs form during the clearance process.

Please confirm that you have successfully installed the latest version of the Exempt App from the app store. Once installed, navigate to the app's home page and select "Bahamas Digital Entry Card / Customs Form C17." On this page, you will find a button at the bottom of the form that allows you to add additional passengers to your form. If your additional passenger is a minor (12 years of age or under), their account will be automatically created, and they will be linked to your account when you scan their passport. For passengers above the age of 12, after scanning their passport, you will be prompted to provide some additional information, namely an email address and a phone number. It's important to note that each passenger above the age of 12 must have their own unique email address. After adding your additional passenger to the form, an email will be sent to the address you provided for them. This email will include their username and password. These credentials will come in handy if they ever need to travel alone in the future, as they can use them to log in and complete their own entry form. - Note: If a user has already created an account and scanned their passport information into the app. When adding them as an additional passenger to your form you will not be prompted to enter any additional information for them

In order to save the form even though it's not completed, you MUST fill out the "Travel" information and proceed to the end where the Terms and Conditions are. It is the tab immediately after the "Tobacco" tab. On that page, complete the declaration currency, select whether you are applying your exemption to this form and then finally accept the declaration. Once it is accepted, select "Calculate/Save" at the bottom. By selecting "Calculate/Save" it saves the form in draft until it is submitted to customs. You can retrieve the form at anytime under "Edit My Forms" that is found at the bottom of the homepage. Then select the form type that was created and then the form would be found under the "Uncompleted" tab.

On the home page near the bottom you can find the Edit My Forms option. Select it then choose the form type ( eg. C17 Accompanied Baggage). Choosing Uncompleted shows the list of saved declarations. (This is once you have selected the Calculate & Save button on the form.)

In the Invoice tab press the plus sign (+) in the center of the app. You will have the option to use your camera to take a picture of the invoice(s) or to select the invoice from your gallery. During this stage you can add five attachments (multiple receipts can be added in one picture). Pressing Next completes the process. Your next opportunity to add invoices in when the form is in Edit Form mode. Here you will need to select the plus sign (+) to the right of Invoices where you will be able to repeat the process above multiple times.

On the home page you select "Edit My Forms" then you select C17 Accompanied Baggage at the top. The saved form will be seen after selecting Uncompleted at the top. Select the form to edit.

In order to add a person they must first be registered. https://www.youtube.com/watch?v=NZDxIaQPgWo&t=4s After selecting Bahamas Digital Entry Card Customs Form C17 you should see the "Add Passenger +" button. This is your first opportunity to add a person. Your second opportunity is when the declaration is in Edit Form mode. You will notice the "Passenger & Exemption" label and a plus sign (+) to the right. After selecting to add passenger in both options you will be able to select "Scan Passport to Complete". Scan and then select that person's relationship to you then Yes of No to use their exemption. Lastly select the "Add" button at the bottom. There will be a notification if successful.

Ensure you reach the part of the declaration where it asks you to "Calculate/Save" as that is where the form actually saves your draft. If this is not done, you will have to start over from the beginning. After that do the following: - Go back to the Home Page - Scroll down to the bottom - Select "Edit My Forms" - Select "C17 Accompanied Baggage Declaration" - Search for your Record in the UNCOMPLETED section. - Finally Edit your Record. - Scroll down and select the PLUS button beside the "Invoices" tab. - Add your receipts as required.